What is the purpose of Competitors Research?
- Identify the competitors
- Direct (same type of solution)
- Indirect (different solution which answers the same problem)
- Evaluate competitors (5 P’s)
- Product (e.g., main features)
- Price (e.g., initial vs ongoing)
- Promotion (e.g., advertising)
- Place (e.g., distribution channels)
- People (e.g., customer service)
- Understand competitors Unique Selling Proposition (USP)
- What do they promise to their users
- How are they differentiated from their competitors
- Why should potential customers buy from them
- Understand how much each competitor is fulfilling the customers’ needs
- Refrain from creating Feature comparison tables as they are tactical and cloud the big picture
What tools to use to perform Competitors Research?
- Customer reviews
- G2
- SoftwareWorld
- Capterra
- TrustRadius
- (see more Software Review Sites here)
- Company website
- Press releases
- Product documentation
- Blogs
- Forums
- Social Media
- Professional Conferences