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Customer Journey Map (or User Journey Map) is best presented in a visualization tool. Many of those have a predefined template(s).

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https://miro.com/templates/customer-journey-map/

https://www.lucidchart.com/pages/templates/customer-journey-map

https://www.canva.com/templates/?query=customer-journey-map&pricing=FREE

https://www.figma.com/templates/customer-journey-mapping/

https://www.figma.com/templates/customer-journey-map/

Free Figma’s Community User Journey Map templates can be found here.